A mismatched employee is more likely to result in poor job performance, absenteeism, low productivity and termination, resulting in an unhappy client.
Here are four tips for creating the best match between your temporary employees and clients.
• Consider both employee and client objectives. A temporary employee who is looking for a temp-to-hire job will not match well with a company seeking seasonal workers, as their end goals are not the same.
Talk to your temp employees, as well as your clients, about the type of position and the results they are looking for to ensure the best match.
• Communicate expectations. Before sending temporary worker to a job, give them as much information about the company and position as possible. Some staffing agencies have videotaped a client’s employees performing their duties at the workplace and provided the video to potential employees so they can see exactly what they will be doing before arriving at the job.
• Administer personality tests. Ask your clients what type of worker succeeds in their business and what type of culture they promote. An office job with little interaction may be best for an introvert, while a sales job with a lot of face-to-face contact may be better for an extrovert. Integrate a standard personality test into your staffing firm’s hiring process for better matching capabilities.
• Don’t forget experience. While it may seem obvious, you want to match a temporary employee’s skill to those that will most benefit your clients.
An employee with forklift certification will be better suited to a warehouse job, while an employee who can type 100 words per minute is more suited to a data entry job. Keeping skills in mind will make both the employee and employer happier, as the placement will be best suited to the needs of both.