It doesn’t matter how many times your staffing agency has been recognized as a great place to work, there are still going to be those who have issues with how you run the business.
It doesn’t make them bad people. On the contrary, it could simply be something that falls out of your line of sight that, if addressed, could really make your business better.
Here are 10 things your temp workers may not be comfortable sharing with you about the way you run your business that you may need to address.
1) They don’t like team-building activities. They provide great fodder for gossip at happy hour, but they don’t do much for team morale. Have a picnic or chili cook-off or sponsor another workday activity that is fun. Just stay away from activities that feel too much like work, as it makes you look out of touch.
2) They don’t like meetings. The last thing employees want to do when working hard for you is to sit through a meeting about temporary agency finance that has nothing to do with them and wastes their time. It’s even worse if you start talking about how much new staffing agency business is coming in. All they’re thinking is how they wish they could get started on the work. If you have something important to say, have a meeting. Otherwise, let them work.
3) They like constructive feedback. If an employee is struggling with a recent assignment but doesn’t know it because either you or your supervisor hasn’t told them, you’re just asking for trouble. Sit down, talk about the problem, and see what can be done to fix it.
4) They want to believe your door is really open. You talk a lot about your open-door policy. But most of the time, your door is closed or you’re not even there. So make like a college professor and have office hours. Put some action behind your words and demonstrate you’re truly open to suggestions.
5) They wish you were there for the fun. If your employees do charity work or regularly get together outside of work, and you’ve expressed an interest in what they’re doing, follow through by taking part. When you talk about it and don’t follow through, you lose valuable respect.
6) They want to believe you’ll solve problems. If you have a recurring problem in your office such as a troublesome server or a printer that belongs in a museum, don’t just laugh along with your employees when it breaks down. Take some initiative and fix it.
7) They want you to show more respect. There will be times when you can’t give a lot of notice for an assignment. But if it becomes a pattern, it makes you look bad. Do what you can to avoid putting up hurdles to your employees’ chances of success.
8) They want you to do more to welcome new employees. Don’t assume that someone will show new hires where the bathroom is and how to use the phone. Make sure you have a solid onboarding process.
9) They wish you did more to prepare them for their work. Get as much information as you can about an assignment and make sure your employees have it before they go to work. Do what you can to eliminate surprises.
10) They need you to be more proactive. If you often find yourself scrambling to fill the needs of a client, you may need to assess the skills of your staffing agency team. If you’re falling short, figure out what areas you’re most often missing on and fill in the gaps.