Given the importance of a payroll funding company to the continuity of your staffing firm, it’s critical to take the time to review the relationship and look for warning signs that your provider might be underperforming.
When reviewing your payroll funder, consider whether full-service or money only best serves your business.
In addition to advancing most of the funds needed to cover your payroll expenses, full-service payroll funders handle many of your back-office responsibilities, freeing up considerable time to grow your business. They also offer reporting on the financial activity of your staffing firm so you’re up to speed, although some owners may not like the distance that creates between them and the administrative and financial processes.
Money-only funders, like full-service payroll funders, also offer an advancement to cover payroll, but they don’t provide back-office services, which could be a money saver. Handling your own administrative functions could give you the level of involvement you want over the payroll process — printing your own invoices and filing and paying your own payroll taxes. But handling administrative support in house takes away time and resources from other functions and big-picture initiatives and means you must stay current on payroll taxes to file and pay them accurately and on time.
When reviewing your relationship with your payroll funder, also consider the funder’s flexibility. As your agency grows, adding offices and expanding its client base and staff, consider whether your current payroll funder is keeping pace with you. The right funder provides not just vital payroll support but services to help your business reach the next level. Conversely, if you’re scaling back and refocusing, is your funder a cost-effective solution that can adjust to your needs without hurting your business with hidden fees or locking you into costly unnecessary services?
There’s also a question of trust and reliability. In the time that you’ve worked with your funder, has it paid your temporary employees on time and ensured payroll taxes have been filed appropriately? Late payments or other administrative mistakes can be costly, causing major setbacks as you work through your strategic plan.
Good communication is also necessary for the relationship between you and your funder to work, as it’s a key factor in maintaining strong customer and employee relations. When you call your funder, does your provider know who you are? Do you get a live person, or an answering service? How long does it take to return your call? If you feel like you’re a stranger to your funding partner, it may be time to shop for a better relationship.
There is a lot to consider as you review your relationship with your payroll funding partner. Even if the service you’re receiving is acceptable, an annual review is prudent, as it’s possible there’s a better partner out there. Consider your situation and your plans for the year ahead, then make some calls to see if another option might be a better fit for your staffing agency.